Frequently Asked Questions

trustSYSTEM is a point-of-experience trust and feedback platform. It helps businesses collect text, audio, and video reviews while the experience is still fresh, then decide what to publish and what to keep for follow-up.

Scan the QR code or use the tablet shown by the business, choose text, audio, or video, and submit your feedback in under a minute. The goal is to keep the process simple while the experience is still fresh.

Usually no. Customers can use the QR code flow or the business tablet flow directly. That keeps the feedback process low-friction on mobile phones and in person.

Trust Points are the reward customers earn for trusted participation. They give people a reason to leave honest feedback and can be redeemed across participating businesses where the network supports that redemption.

Yes, where the business is participating in the network. The point is to make customer participation portable so people have a reason to come back and keep engaging with businesses that support Trust Points.

It captures proof at the exact moment customers are happiest, turning fresh feedback into trust, social proof, and better conversion. Businesses can moderate what gets published and use the best reviews in marketing.

Yes. trustSYSTEM works on a kiosk or tablet at the counter and with a virtual terminal for mobile staff in the field. A staff member can show a QR code on their device and collect the review on the spot.

Yes. Businesses can review and moderate submissions before they are published. That keeps control in the owner's hands while still preserving the ability to capture honest feedback.

trustSYSTEM supports text, audio, and video reviews. That lets customers choose the format that feels fastest and most natural in the moment.

The public offer is a 90-day free trial for businesses. It is meant to lower the risk of trying the platform before committing.

The staff member opens their virtual terminal, shows the QR code to the customer, and the customer leaves feedback right there. This keeps the review tied to the service moment instead of a later follow-up.

Yes, when attribution is enabled. That lets the owner see which staff members are collecting the most feedback and build incentives around top performers.

Yes. The product also supports field-staff collection through a virtual terminal, so teams that work in homes or on-site jobs do not need a physical counter kiosk.

Because a rewards network gives customers a reason to participate and return. That can increase response rates, drive repeat visits, and create a stronger reason to choose one participating business over another.

Customers can redeem points across participating businesses, which makes the network more useful than a one-off reward. That encourages repeat visits and gives businesses a reason to join the ecosystem.