Point-of-experience trust

Turn customer moments into trust.

Collect feedback at the counter, on the floor, at the job site, or through a QR code. trustSYSTEM helps businesses capture proof while the experience is still fresh, and gives customers Trust Points for participating.

For businesses For consumers

90 days Free trial for businesses

3 formats Text, audio, and video

On-site QR, tablet, and field staff

QR & tablet capture

Trust Points enabled

Platform overview

Credible proof from real customers, captured in the moment

trustSYSTEM is a point-of-experience trust and feedback system for businesses that want more credible proof from real customers, not just another review form sent after the visit.

Text, audio, and video feedback Customers choose the format that feels easiest while the experience is still fresh.

QR, tablet, and field-staff capture Collect proof at the counter, on the floor, or through a virtual terminal on site.

Moderation and flagging Handle abuse responsibly without gatekeeping honest customer feedback.

Trust Points for consumers Recognize trusted participation and redeem at participating businesses where enabled.

90-day free trial Businesses can start with a low-risk trial while the network grows.

How it works

From service moment to trusted proof

A simple flow for businesses and customers — capture, review, and publish with clarity.

Capture on site

Place a kiosk, share a QR code, or let mobile staff present a virtual terminal while the experience is still fresh.

Review and respond

Businesses can moderate, flag issues, and connect with customers before a review stays public.

Publish proof that earns trust

The strongest customer stories become marketing assets while customers retain control of what stays public.

For consumers

Share honest feedback in under a minute.

Scan a QR code, tap the tablet, or respond through a field-staff flow on site. Choose the format that feels easiest while the experience is still fresh.

See how feedback works

Scan or tap in secondsUse a QR code, tablet kiosk, or virtual terminal QR from mobile staff on site.

Text, audio, or videoChoose the format that feels natural and share your experience in the moment.

Help while it is freshYour feedback lands when it can still shape the service you just received.

Earn and redeem Trust PointsEarn Trust Points when rewards are enabled, and redeem them at participating businesses where acceptance is enabled.

Business collecting point-of-experience customer feedback

For businesses

Collect better proof from real customers without chasing them later.

Capture text, audio, and video feedback at the moment of service. Moderate submissions responsibly, connect with customers when needed, and turn your strongest stories into proof of trust earned.

Capture in the momentCollect reviews at the counter, on the floor, or at the job site.

Moderate without gatekeepingFlag issues and follow up privately without blocking honest feedback.

Why trustSYSTEM

Built for proof, not post-visit chasing

Real customer experiences surfaced at the point of service — not a polished reviews library filled in days later.

Point-of-experience collection Capture text, audio, and video where the service happens — through QR codes, tablet kiosks, or a field-staff virtual terminal on site.

Customer-controlled reviews Businesses can moderate and flag abuse, but customers decide whether a review stays public.

Rich feedback formats Collect text, audio, and video through the same flows. When connected, video feedback can also be published to YouTube.

Trust Points network Consumers earn Trust Points for verified participation. Businesses can layer their own incentives separately and use the network to bring customers back.

FAQ

Direct answers for both audiences

Quick answers about how feedback works, how Trust Points work, and how businesses can get started.

What is trustSYSTEM?

trustSYSTEM is a feedback and reputation platform that helps businesses collect fresh text, audio, and video responses at the point of experience — including virtual terminal flows for mobile staff in the field.

How do customers leave feedback?

Customers can scan a QR code or use a tablet kiosk to leave text, audio, or video feedback. Field staff can also show a virtual terminal QR code on site.

Do customers earn anything for writing reviews?

Yes. People earn Trust Points for trusted participation. Businesses can layer on their own incentive separately from platform Trust Points.

View all FAQs

Get started

Ready to capture trust where it happens?

Businesses can start a 90-day trial today. Consumers can learn how quick feedback and Trust Points work across participating locations.

Part of the ConnectChief family of solutions for businesses that want technology to run better every day.